Frequently Asked Questions

Ordering & Payment

Do you accept Cash on Delivery (COD)?

Yes! We accept COD for orders within the Philippines. Just select COD at checkout and pay when your order arrives.

What other payment methods do you accept?

We also accept GCash, bank transfers, and major credit/debit cards through our secure checkout.

Can I use a discount code with my order?

Yes. Enter your discount code at checkout. Note that some promotions cannot be combined with other offers.

Shipping & Delivery

How long does delivery take?

Standard delivery within Metro Manila takes 2–4 business days. Provincial orders typically arrive within 5–8 business days.

Do you offer free shipping?

Yes! Orders over ₱800 qualify for free shipping automatically — no code needed.

How do I track my order?

Once your order ships, you'll receive a tracking number via email or SMS. You can use this to track your package through our courier's website.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges within 7 days of delivery for items in original, unused condition. Please refer to our Returns & Exchange Policy for full details.

What if I received a damaged or wrong item?

We're sorry about that! Contact us within 48 hours of receiving your order and we'll make it right — replacement or full refund, no hassle.

Products

Are your products suitable for beginners?

Absolutely. Our gear is designed to be practical and easy to use whether you're a first-time camper or a seasoned outdoor enthusiast.

Where are your products sourced?

We source our products from trusted suppliers focused on durability and portability — built for the wild, priced for everyone.

Contact Us

How can I reach your team?

You can reach us through our Contact Us page. We typically respond within 24 hours on business days.